Privacy Policy

Your privacy matters to us. This policy explains what personal information Royal Motors Rent a Car collects when you book a vehicle or contact us, how we use it, who we share it with, and the rights you have over it.

Last updated: 26 August 2026

Who we are

Royal Motors Rent a Car is a chauffeur-driven vehicle rental company based in Lahore, Pakistan, operating at royalmotorsrentacar.com. This policy covers the information we handle through our website, our booking desk and our rental service.

Information we collect

We collect personal information when you interact with us:

• Personal data: name, email address, phone number and payment details
• Rental information: vehicle type, booking dates, pickup details and payment history
• Enquiry details: anything you tell us in a message, call or WhatsApp conversation about a booking

How we use your information

We use the information we collect to:

• Process bookings: manage your reservation, dispatch the vehicle and handle payment
• Provide customer support: answer enquiries and help during a rental
• Keep you informed: confirm changes to a booking and, where you have agreed to it, share offers

Data sharing

We do not sell your personal information. We share it only where it is needed:

• Service providers: trusted partners who help us process payments, manage bookings or run marketing
• Legal compliance: government authorities, where the law requires it

Your rights

You can ask us at any time to:

• Access: tell you what personal data we hold about you
• Correct: fix anything inaccurate in that data
• Delete: remove your personal information from our records

Email info@royalmotorsrentacar.com with the request and we will action it.

Cookies and tracking

Our website uses cookies to enhance the browsing experience, remember preferences, understand how pages are used and keep the site loading quickly. You can manage or block cookies in your browser settings at any time.

How long we keep your data

If you leave a comment, the comment and its metadata are retained indefinitely, so that follow-up comments can be recognised and approved automatically instead of waiting in a moderation queue.

For users who register on the website, we also store the personal information provided in the user profile. All users can see, edit or delete their personal information at any time, except that they cannot change their username. Website administrators can also see and edit that information.

Booking records are kept for as long as we need them to run the rental, meet accounting and legal obligations, and answer any question that comes up afterwards.

Privacy policy for monthly car booking

Monthly rentals run for longer and involve more record keeping, so the following applies specifically to them.

Data collection

When you book a car for a month, we collect your name, contact details, payment information and rental history. This data is needed to process the booking, run the rental smoothly and handle any communication about the reservation.

Use of information

We use your personal data to arrange the monthly rental, manage billing and provide customer support. We may also use it to tell you about updates to your booking, special offers or changes to our services. We do not share your information with third parties, except with service providers who assist in processing the booking or where the law requires it.

Security of your data

We apply security measures to protect your personal data against unauthorised access, alteration or disclosure. Transactions are encrypted and personal data is held on secure servers.

User rights

You can access, update or delete your personal information at any time. If you have a concern about this policy, contact us directly and we will deal with it promptly.

By booking a vehicle with Royal Motors, you agree to the terms set out in this Privacy Policy. We may update this policy from time to time to reflect regulatory changes or improvements to our services, and the date at the top of the page shows when it last changed.