Overview
At Royal Motors, we strive to provide the best car rental experience to our customers. However, we understand that unforeseen circumstances may arise, leading to cancellations, refunds, or adjustments to your booking.
This Refund and Returns Policy ensures transparency regarding our terms and conditions when it comes to refunds and returns. By using our services, you agree to the terms outlined below.
1. General Refund and Returns Policy
Our Refund and Returns Policy is designed to give you peace of mind when booking a car through Royal Motors. In the event of a cancellation or an unsatisfactory experience, we aim to process refunds and returns fairly and efficiently. This policy applies to all rental bookings made through our website, over the phone, or at one of our locations.
2. Cancellation Policy
2.1 Cancellation Before Pick-Up
If you need to cancel your booking before the scheduled pick-up date, you can do so under the following conditions:
- Free Cancellation: Cancellations made 48 hours or more before the pick-up date will be eligible for a full refund.
- Partial Refund: Cancellations made within 24 to 48 hours of the scheduled pick-up will be subject to a 50% refund.
- No Refund: If the cancellation is made less than 24 hours before the pick-up date, you will not be eligible for a refund.
2.2 Cancellation After Pick-Up
If you cancel your booking after the vehicle has been picked up, a refund will be based on the duration of the rental and the time remaining. The following conditions apply:
- If the vehicle is returned within 12 hours of pick-up, a 50% refund will be provided for the unused portion of the rental.
- No refund will be issued if the car is returned after 12 hours of pick-up, regardless of the remaining rental period.
3. Returns Policy
3.1 Early Returns
We understand that plans can change, and you may need to return the car earlier than expected. In such cases:
- If you return the car more than 48 hours before the end of the rental period, you may be eligible for a partial refund for the unused days.
- If the car is returned within the last 48 hours of the rental period, no refund will be provided for the remaining rental days.
3.2 Late Returns
If you return the car late, past the agreed return time, the following charges may apply:
- Up to 1 hour late: No additional charges.
- 1 to 4 hours late: An additional fee of 10% of the daily rental rate will be charged.
- More than 4 hours late: You will be charged the full daily rental rate for the extra day.
4. Refund Process
Once a refund is approved according to the conditions stated above, we will process the refund within 7-10 business days. The refund will be credited to the original payment method used for the booking. In cases where payment was made by cash or bank transfer, refunds will be issued via bank transfer.
Please note that any administrative fees or service charges incurred during the booking process are non-refundable.
5. No Refund Policy
There are certain situations where refunds will not be provided under this Refund and Returns Policy:
- No-Show: If you fail to collect the vehicle at the designated time and location without prior notification, no refund will be issued.
- Breach of Contract: No refund will be provided if the rental agreement is violated, such as using the vehicle for illegal activities, failure to return the vehicle, or damage beyond repair.
- Non-Refundable Promotions: Certain promotional offers and discounted rates are non-refundable. Please refer to the specific terms and conditions at the time of booking.
6. Damage and Liability
In the case of vehicle damage, any charges for repairs or replacements will be deducted from your security deposit. If the damage exceeds the value of the security deposit, you will be responsible for paying the remaining balance.
Refunds will not be issued in cases where damage to the vehicle is due to negligence or improper use.
7. Changes to Booking
We allow modifications to your booking, such as changes in rental dates or vehicle type, subject to availability. In the case of modification requests:
- If the new booking is of lesser value, the difference will be refunded as per our Refund and Returns Policy.
- If the new booking is of higher value, the customer will be required to pay the additional amount.
8. Refund and Returns for Special Circumstances
In the event of unforeseen circumstances, such as natural disasters or sudden road closures, we will assess refund requests on a case-by-case basis. We may provide a full refund, a partial refund, or a voucher for future rentals, depending on the situation.
9. How to Request a Refund
To request a refund, please contact us at [insert contact information] with your booking number and details of your request. All refund requests will be reviewed, and we aim to respond within 48 hours.
10. Changes to This Refund and Returns Policy
We reserve the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically. Continued use of our services implies acceptance of any changes.
Conclusion
At Royal Motors, our priority is to provide a hassle-free car rental experience with a fair and transparent Refund and Returns Policy. If you have any questions or concerns, feel free to contact us for clarification.
